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FAQS

Raw Indian Hair that has NOT been altered by steam or chemical processing in any way. Our Raw Indian Hair is the most natural, pure, and 100% authentic hair on the market today. It is collected from one single donor and comes in natural hair textures: natural wavy, natural curly, and straight. The hair can be dyed and styled to your liking for an additional cost.

Virgin Malaysian Hair that is 100% human hair and lasts up to 12-18 months with proper care. Our hair is steamed processed for hair patterns (kinky curly, body wave, deep wave etc.). Our virgin hair is of great quality and can be dyed and styled to your liking.

All hair will ship within 5-10 Business Days after purchase (this includes 3-5 business days to process payment).

2 bundles of hair for lengths 12”-18”.
3 bundles for lengths 20″or longer.
Each bundle weighs 3.2-3.7 ounces (depending on hair length/type).

No, the hair does not tangle. If you have ever purchased hair and the seller informed you the hair does not shed at all, they lied. Even if the hair only shed 2 or 3 strands, the point is it sheds. All hair sheds, even our real hair, the proper question to ask is how much does the hair shed. Hair has VERY MINIMUM shedding guaranteed. We recommend sealing your wefts to minimize shedding.

Yes, however, we are not responsible for any hair damaged while coloring. Please be sure you or your stylists are a licensed professional when coloring the extensions. Once the hair is colored you will need to treat it as if you colored your real hair; deep conditioning once a week.
 Our hair can last for years if it is taken care of properly.

We do not offer refunds, EXCHANGE & STORE CREDIT ONLY. We are more than happy to fix any issues you have with the products you received. All exchanges must be returned within 7 business days that you received the item in the original packaging/condition. If these terms are not met the product will be shipped back to you and no exchange or store credit will be granted. We are not responsible for any lost/stolen/damaged products.

No, please make sure that you double check your order before placing it. All orders will ship in 5 -10 business days (this includes 3-5 business days to process payment). Once shipped all orders are shipped with 2 day shipping via USPS. Thanks for your support !

Please email your full name, telephone number, email address, social media handles and a short message detailing why you’re interested in being a brand ambassador to info@sincerelyshanelle.com!

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BLACKERY PRESENT NEW COLLECTION 2019

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Client service

OUR CONTACTS:

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

(530) 435-5058

info@sincerelyshanelle.com

Delivery:

Free delivery all orders of $350 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETURN POLICY:

You can return any item purchased within 10 days of the delivery date

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